NordProtect is committed to making their website accessible in accordance with the Equality Act 2010, the European Accessibility Act (EAA), and the Americans with Disabilities Act (ADA). This accessibility statement applies to the different page templates tested on NordProtect's website.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
We've also made the website text as simple as possible to understand.
We are continually working to improve the accessibility of our website and services, so that our customers, including those with disabilities and special needs, can have simple, accessible, intuitive and secure interactions with the product and services NordProtect offers.
We know some parts of this website are not fully accessible, but put reasonable efforts to conform to applicable accessibility standards, including Web Content Accessibility Guidelines (WCAG) 2.2.
A list of non-compliance parts is available below:
Accessibility Improvement Roadmap
We are committed to addressing the accessibility issues identified in this statement as long as by the end of 2027.
We will update this statement regularly to reflect our progress and any new initiatives.
This accessibility statement was prepared following an evaluation of the website conducted by User Vision, a third-party accessibility consultancy. The audit was completed on 6 June, 2025 using a combination of automated tools, manual techniques, and testing with assistive technologies on desktop and mobile platforms to ensure the website meets accessibility standards.
We are willing users to help frustration, thus If you encounter any of the problems and find any problems not listed on this page or think we're not meeting accessibility requirements, please contact us:
[email protected]We are committed to continually improving the accessibility of our website and welcome feedback on how we can better meet the needs of our users.
The credit scores provided are based on the VantageScore 3.0® credit score by TransUnion® model. Lenders use a variety of credit scores and may utilize a different scoring model from VantageScore 3.0® credit score to assess your creditworthiness.
You have numerous rights under the FCRA, including the right to dispute inaccurate information in your credit report(s). Consumer reporting agencies are required to investigate and respond to your dispute but are not obligated to change or remove accurate information that is reported in compliance with applicable law. While this plan can provide you assistance in filing a dispute, the FCRA allows you to file a dispute for free with a consumer reporting agency without the assistance of a third party.
No single product can fully prevent identity theft or monitor every single transaction.
Some features may require authentication and a valid Social Security Number to activate. To access credit reports, scores, and/or credit monitoring services (“Credit Monitoring Services”), you must successfully pass your identity authentication with TransUnion®, and your VantageScore 3.0® credit score file must contain sufficient credit history information. If either of these requirements is not met, you will not be able to access our Credit Monitoring Services. It may take a few days for credit monitoring to start after a successful enrollment.
NordProtect's dark web monitoring service scans various sources where users' compromised personal information is suspected of being published or leaked, with new sources added frequently. Service logos displayed in dark web monitoring alerts are provided by Logo.dev and represent services where users have accounts. These logos are included in alerts to help users quickly identify which service may have experienced a data breach affecting their personal information.
However, there is no guarantee that NordProtect will locate and monitor every possible site or directory where consumers' compromised personal information is leaked or published. Accordingly, we may not be able to notify you of all your personal information that may have been compromised.
Identity and cyber protection benefits are available to customers residing in the U.S., including U.S. territories and the District of Columbia, with the exception of residents of New York and Washington. Benefits under the Master Policy are issued and covered by HSB Specialty Insurance Company. You can find further details and exclusions in the summary of benefits.
Our identity theft restoration service is part of a comprehensive identity theft recovery package that offers a reimbursement of up to $1 million for identity recovery expenses. To access the support of an identity restoration case manager, you must file a claim with HSB, which NordProtect has partnered with to provide the coverage. HSB is a global specialty insurance company and one of the largest cyber insurance writers in the U.S.