NordProtect: Get back on track with identity theft recovery

  • Get expert assistance to help you recover from identity theft.
  • Receive up to $1M to cover identity theft recovery costs.
  • Get reimbursed for various expenses, including lost wages.
  • Work with an identity restoration case manager to restore your identity.
Available to U.S. customers only.
A man reviews NordProtect’s identity theft recovery benefits.
A man checks NordProtect’s identity theft recovery coverage options on his computer.

What is identity theft recovery?

Identity theft recovery is a type of coverage that helps victims of identity theft restore their identity. Identity theft coverage typically includes expert support in handling the process of recovering your identity as well as reimbursement of eligible expenses (like legal costs and lost wages).
NordProtect offers identity theft recovery services up to $1M.

What does NordProtect’s identity theft recovery offer?

NordProtect’s identity theft recovery offers professional assistance and financial support to help you recover from identity theft. You can get a reimbursement of eligible expenses up to $1M, including credit bureau reports, replacement of documents, application fees, legal fees, lost wages, and mental health counseling.

As part of your identity theft recovery, you also get access to an identity restoration case manager who can guide you through correcting your credit score and identity records. In most cases, the case manager will do most of the legwork for you, allowing you to focus on getting your life back on track.

A user files an identity theft recovery claim using the NordProtect mobile app.

How our identity theft recovery service works

The identity theft recovery service is part of NordProtect — a comprehensive identity theft protection solution available with the top-tier NordVPN plan (Prime). The service is provided by HSB, one of the largest cyber insurance writers in the U.S.

NordProtect customers are covered against identity theft automatically, from the moment they purchase a NordVPN subscription. If they become a victim of identity theft during their subscription term, they can access the identity theft recovery service by making a claim. After making the claim, customers will receive help and guidance directly from HSB.

background image

Identity theft recovery benefits

Identity theft recovery coverage can provide a much-needed helping hand if you fall victim to identity theft.
know the steps to take

Know the steps to take

The process of restoring your identity can be daunting, with victims often not knowing where to start. With a reliable identity theft recovery service, you will know exactly the right steps to take to restore your identity as efficiently as possible.
Recive expert help

Receive expert help

Working with an expert can make the process of identity theft recovery a lot less overwhelming. With NordProtect’s identity theft protection service, you get access to an identity restoration case manager who’ll guide you through every step of the process.
Get financial support

Get financial support

Restoring your identity may come with significant expenses. With NordProtect’s identity theft recovery, you may be reimbursed for most of them, including credit bureau reports, document replacement, and legal help. The service also covers lost wages and mental health counseling.

How to get NordProtect?

To start using NordProtect, you’ll need to get the NordVPN Prime bundle.

Protect your identity with NordProtect

A phone screen with a security alert from NordProtect.

FAQ

How do you recover from identity theft?

Recovering from identity theft may be a lengthy process, often requiring expert assistance. First, you need to assess the damage caused by the cybercriminals. For minor cases, such as being signed up for spam mail, simply unsubscribing or contacting the senders may help.

However, in more severe cases, you may need to freeze your credit, file reports with the Federal Trade Commission (FTC), notify your bank and affected businesses, replace legal documents, and even take time off work while you deal with everything. That’s when getting help from an identity theft restoration service can be extremely beneficial.

Can you fully recover from identity theft?

Yes, you can — but it may take months or even years. That’s because identity theft can severely impact many areas of your life, from your credit and medical history to your professional reputation. If you’ve become a victim of identity theft, taking appropriate action quickly is crucial to minimize the damage.

How do you choose an identity theft recovery service?

Choosing the right identity theft recovery service is paramount. When evaluating your options, make sure to pick a provider that covers a wide range of eligible expenses and offers expert support throughout the recovery process. The service should do both — protect your identity from theft and offer recovery services if it is stolen.

NordProtect is a comprehensive solution that provides identity theft protection with restoration services. It offers dark web monitoring, credit monitoring, and alerts for data leaks and suspicious credit activity. It helps safeguard your identity and supports you if identity theft occurs.

What does NordProtect’s identity theft recovery service cover?

NordProtect’s identity theft recovery provides a reimbursement of eligible expenses incurred in the process of restoring your identity, up to $1,000,000. These expenses include:

  • Credit bureau reports
  • Replacement of documents, application fees, notaries, postage
  • Legal fees necessary to undo the negative effects of the identity theft
  • Lost wages and child/elder care for time taken to address the identity theft (up to $5,000)
  • Mental health counseling (up to $1,000)
  • Other miscellaneous expenses (up to $1,000).

What doesn’t our identity theft recovery service cover?

Our identity theft recovery service doesn’t cover non-eligible expenses (i.e., any that are not listed above). For more information about the coverage and the terms and conditions, refer to the summary of benefits.

What are the coverage limits and deductibles of our identity theft recovery service?

NordProtect’s identity theft coverage has a limit of $1,000,000 and is subject to a $100 deductible.

Where is NordProtect’s identity theft recovery service available?

The identity theft recovery service is available to customers residing in U.S. territories and the District of Columbia, with the exception of New York and Washington.

Why is it important to have restoration services with your ID theft protection?

Protecting your identity in the digital age needs a comprehensive approach. While getting an identity protection-only service is a good step towards securing your identity, you’ll have more peace of mind if the service can also support you if cybercriminals manage to steal it. Recovering your identity on your own can be a daunting task, so be sure to pick a provider that can lend a helping hand should you need it.

Who provides NordProtect’s identity theft coverage?

NordProtect’s identity theft coverage is provided by HSB, one of the largest cyber insurance writers in the U.S. With over 20 years of experience in the cyber business (and 150 years of insurance industry leadership), HSB sets the standard in specialty insurance and reinsurance coverages worldwide. HSB is part of Munich Re Insurance and is rated A++ (Superior) by A.M. Best Company.

The credit scores provided are based on the VantageScore 3.0® credit score by TransUnion® model. Lenders use a variety of credit scores and may utilize a different scoring model from VantageScore 3.0® credit score to assess your creditworthiness.

You have numerous rights under the FCRA, including the right to dispute inaccurate information in your credit report(s). Consumer reporting agencies are required to investigate and respond to your dispute but are not obligated to change or remove accurate information that is reported in compliance with applicable law. While this plan can provide you assistance in filing a dispute, the FCRA allows you to file a dispute for free with a consumer reporting agency without the assistance of a third party.

No single product can fully prevent identity theft or monitor every single transaction.

Some features may require authentication and a valid Social Security Number to activate. To access credit reports, scores, and/or credit monitoring services (“Credit Monitoring Services”), you must successfully pass your identity authentication with TransUnion®, and your VantageScore 3.0® credit score file must contain sufficient credit history information. If either of these requirements is not met, you will not be able to access our Credit Monitoring Services. It may take a few days for credit monitoring to start after a successful enrollment.

NordProtect’s dark web monitoring service scans various sources where users’ compromised personal information is suspected of being published or leaked, with new sources added frequently. However, there is no guarantee that NordProtect will locate and monitor every possible site or directory where consumers' compromised personal information is leaked or published. Accordingly, we may not be able to notify you of all your personal information that may have been compromised.

Identity protection benefits are currently available to all customers residing in the United States, including U.S. territories and the District of Columbia, with the exception of residents of New York and Washington. NordProtect is not a licensed insurance producer. Benefits under the Group Policy are issued and covered by HSB Specialty Insurance Company. You can find further details and exclusions in the summary of benefits.

Our identity theft restoration service is part of a comprehensive identity theft recovery package that offers a reimbursement of up to $1 million for identity recovery expenses. To access the support of an identity restoration case manager, you must file a claim with HSB, which NordProtect has partnered with to provide the coverage. HSB is a global specialty insurance company and one of the largest cyber insurance writers in the U.S.